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Instructions for allowing remote access
by PC
Techs: |
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Make sure any personal firewalls (McAffee,
Norton Internet Security) are disabled. These
programs will block Dual Desk from running.
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When you click on any one of the links, you will get the
dialog box shown on the right. When asked to Run
or Save this file, select 'Run'.
Note - If you do not see a dialog box, minimize any open
program screens to get to your desktop. You should
then see the dialog box. |
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After selecting 'Run', you may be warned that the
publisher could not be verified. This is normal.
Select 'Run' again. |
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A download status dialog box will appear, and soon
after, your remote PC tech will be able to gain remote
access to your computer.
When the remote session has ended, the remote PC tech
will disconnect from your PC, and the program will
terminate itself. |
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